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FAQs

HOW DO I PLACE MY ORDER ?

It’s easy. Just for the simple step by step instructions when ordering. Our image uploader makes your job a breeze, no 3rd party loading links.

 

WHAT FILE FORMAT CAN I UPLOAD ?

Our image uploader will accept images that have been saved in Jpeg or Tiff file format.

 

WILL YOU ADVISE ME IF MY IMAGE ISN’T SUITABLE FOR THE SIZE CANVAS I HAVE ORDERED ?

We sure will. If your image can’t be printed to the desired size without compromising the quality of your finished canvas, we will notify you straight away. From there we can recommend the best step to achieve a great finished canvas for you.

 

CAN YOU RETOUCH OR REMOVE BLEMISHES FROM MY PHOTO ?

It’s not uncommon for you to have missed dust marks etc in your image prior to sending it to us for print. We will always double check your image for any unwanted marks. If we find any dust marks, hot spots, red eyes or other small blemishes, we will tidy them up for you.

 

CAN YOU CONVERT MY COLOUR IMAGE INTO A B&W OR SEPIA TONED IMAGE ?

We sure can. This is at no extra cost to you. Just notify us in the comments during the ordering process. Alternatively you could also send us a message through our “Contact Us” page with a reference to your oder and preferences for B&W or Sepia Tone. We will send you an image proof via email to get approval confirmation from you prior to us continuing with the print process.

 

CAN YOU PRINT A CANVAS FROM A NEGATIVE, SLIDE OR PRINTED PHOTOGRAPH ?

We recommend that you have your negative/slide or photographic print professionally scanned and converted to a high resolution digital file. From here you can now upload your image through our image uploader during the regular ordering process.

 

WHAT ARE THE ESTIMATED MANUFACTURING TIMES ?

Once we have received your order we will endeavor to have your printed canvas completed, packed and ready for delivery within 4 working days. 

 

HOW LONG WILL MY CANVAS PRINT LAST ?

At Southern Cross Printing we have ensured that your Canvas Print will be printed on the finest Archival Canvas Media and printed through the highest standards of Epson SC70600 printer, with only genuine inks used. We deal only with reputable suppliers to ensure we are using quality materials. So at our end , all the great stuff has been put into place ....... it’s now over to you. If your canvas is hung inside and not subject to harsh weather conditions, you will enjoy your amazing Canvas for 100 years without fading.

 

CAN I HANG MY CANVAS IN THE BATHROOM OR OUTSIDE ?

Canvas is a natural product that could shrink and swell due to temperature or humidity. Steam, rain etc are not ideal elements for the long life of your cherished Canvas. Please understand that this could possibly decrease the quality of your Canvas in time, and this should be taken into account before you proceed to do so.

 

HOW DO I CLEAN MY CANVAS ?

You can use a soft duster to remove any settled dust. You could also use a lightly dampened cloth to remove stubborn dust etc. Regular cleaning will keep your Canvas looking fresh and amazing.

 

COPYRIGHT !!!!!!

A photograph is copyright protected from any unauthorized reproduction through print, distribution, public display or manipulations. Copyright protects the rights of the photographer / artist, from another intending to use a photograph without their knowledge and permission. We take COPYRIGHT seriously at Southern Cross Printing, and respect the work of all artists. Please ensure that the work you submit for printing is yours to rightfully do so.

 

WHAT PAYMENT METHODS DO YOU ACCEPT ?

We accept payments from Visa, MasterCard through our online ordering process. This will take you through to our Paypal gateway, which gives you 100% security and peace of mind. Alternatively, if you prefer to pay by Cheque, Money Order, Direct Debit or Cash ...... please contact us. Our contact details can be found in the “Contact Us” link. NOTE : If you pay via Cheque, your order will not be shipped prior to funds being cleared.

 

WHAT ARE THE ESTIMATED DELIVERY TIMES ?

Once your order is completed it will be shipped with one of our freight partners. Delivery times will vary between 1 - 7 business days. These times are influenced by your location.

 

I NEED MY CANVAS SOONER FOR A CLIENT. IS THIS POSSIBLE ?

We can arrange for your product to be shipped express / priority. This is at an additional cost, but it is an option if needed. Please contact us if this is something that we can help you with.

 

DO YOU OFFER TRADE DISCOUNTS ?

We sure do. If you are a photographer, picture framer, interior designer or gallery with a registered ABN or Professional Website where you sell your images, we would love to hear from you. Building successful business relationships with amazingly talented people is a pleasure. We endeavor to maintain these relationships for years to come. Please take a look at our “Trade Clients Program” link and contact us with all the relevant information.

 

I HAVE ANOTHER QUESTION, HOW DO I CONTACT YOU ?

Simply go to our “Contact Us” page link located on the Home page of the site. We would love to hear from you, so please feel free to contact us anytime.